PRIVACY POLICY

Notice

This policy, together with our Terms and Conditions, sets out the basis on which any personally identifiable information and data (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. This policy applies to our websites, applications, tools, promotions, email communications, log-in accounts, and other services operated by us.

By using our services, you are deemed to consent to our use of your Personal Data in accordance with this policy.

It is our policy to post any changes we make to our privacy policy on this page, which we recommend that you visit regularly to check for any updates.

Your Privacy

At CCI Travel & Tours (hereinafter referred to as “CCI Travel”), we are dedicated to protecting your privacy and safeguarding your personal, business, and travel information. In fact, we make it our highest priority and it remains one of our main commitments to you. We understand the importance of the information you share with us, and we use strong safeguards while adhering to strict privacy principles to ensure your personal information is protected.

We invite you to read through this Privacy Policy to learn more about how information from users of our website and services is collected, used, and protected, including the types of information collected and the steps we have taken to ensure your personal information is handled appropriately.

Personal Data Protection Act

The Personal Data Protection Act (“PDPA”) is an act enacted by the Malaysian Government to protect individuals’ personal data in commercial transactions. The PDPA defines personal data as any information relating directly or indirectly to an identified or identifiable individual. This includes names, addresses, IC numbers, passport numbers, email addresses, and other contact details.

According to the PDPA, sensitive personal data includes information relating to an individual’s physical or mental health or condition, political opinions, religious beliefs or beliefs of a similar nature, the commission or alleged commission of any offence, or any other personal data as determined by the Minister and published in the Gazette.

Commercial transactions refer to any transaction of a commercial nature, regardless of whether it is contractual. This includes the collection of personal data from potential customers. Processing personal data refers to collecting, recording, holding, storing, or carrying out any operation or set of operations on personal data.

Under the PDPA, you have certain rights in relation to your personal data, including:

• The right to access your personal data and correct it to ensure that the data is accurate, complete, not misleading, and up to date.
• The right to withdraw your consent for the disclosure of your personal data for marketing purposes or for purposes other than fulfilling the service you have subscribed to.

If you provide consent to CCI Travel for marketing purposes, we may send promotional materials to you through various channels such as email, letters, SMS, WhatsApp, or phone calls. Even without such consent, CCI Travel may still use your personal data where necessary to provide products or services you have requested, fulfil contractual obligations, or comply with legal and regulatory requirements.

What Type Of Information Do We Collect?

We collect information provided by you, such as your name, email address, password details, or other information when you sign up, contact us, or make use of any of our services. For example, when you create a registered account with us or make a booking with CCI Travel, you may be asked to provide additional information such as your address, passport number, and payment details.

We may also collect information when you connect to our services through third-party applications, social networking sites, or other websites.

Use Of Information

We use the information provided by you to:

• Verify your authorization to access certain features of our services.
• Enable you to access and use the services you have selected.
• Optimize CCI Travel services and personalize your experience on our website by remembering your location, language preferences, and previous engagements.
• Carry out system administration purposes.
• Analyse user behaviour and trends to improve and better understand how people use our services.
• Respond to communications or enquiries you have sent to us.
• Notify you about changes or updates to our services.
• Send booking confirmations, alerts, notifications, or newsletters you have subscribed to, including to your mobile device or contact number.

As noted above, you may be required to provide payment information such as credit card or debit card details either to us or the relevant booking partner when making a booking.

Disclosure Of Your Information

We will never sell your Personal Data to third parties. However, we may share or disclose your Personal Data in accordance with this policy or where required by law.

We may disclose your Personal Data where necessary to prevent, detect, or investigate illegal or suspected illegal activities, prevent damage or loss, respond to legal action, or enforce our legal rights and claims.

We may share your information with affiliated companies within the CCI Travel corporate group for purposes consistent with this policy. Where you make a booking using our services, we may transfer the Personal Data you provide to the relevant travel provider in order to complete your booking. Such travel providers will use your Personal Data according to their own terms and privacy policies.

We may also share your information with selected third parties who process information on our behalf or where necessary to provide the services requested by you. For example, we may disclose your email address to trusted third-party service providers to help identify trends and improve our services and communications.

Where promotions or campaigns are conducted jointly with third parties, we may occasionally share participant information where clearly stated in the campaign terms and where consent has been obtained from you.

In cases where we direct you to third-party travel provider websites to complete bookings, we may use your Personal Data to auto-fill selected details to simplify the booking process.

We may also share anonymous aggregated usage information where appropriate.

Data Storage

All Personal Data you provide to us is stored on secure servers. Regardless of location, we ensure that adequate technical and organizational measures are in place to protect your Personal Data. Access to your Personal Data is limited to employees who require access to perform their duties and provide services to you.

While we strive to protect your Personal Data, please note that transmission of information via the internet can never be completely secure. Any transmission is therefore at your own risk. Once we receive your Personal Data, we will use strict procedures and security features to prevent unauthorized access.

Cookies And Tracking Tools

We use cookies and tracking tools to collect aggregated usage and demographic information about our users over time.

Third Party Websites

Please note that we are not responsible for the privacy practices of third-party websites. When you leave or stop using our services, we encourage you to review the privacy policies of any third-party websites that collect your personal data.

To provide a better social experience, we may allow you to export information to third-party applications and social networking sites such as Facebook, Instagram, TikTok, or X (Twitter). By doing so, you may disclose your information to the operators of those platforms, and your information may become accessible to others using those services. We do not own or operate such third-party platforms, and you should review their privacy policies before sharing information.

Accessing Your Personal Data

In accordance with applicable law, you have the right to request access to the Personal Data we hold about you at any time. If you wish to make such a request, please submit it to us in writing.

You also have the right to request that we do not process your Personal Data for marketing purposes. You may exercise this right by selecting the appropriate options on forms used to collect your information or by contacting us directly at any time.

You may also opt out of receiving marketing communications by informing us through the contact details provided.

Where you are a registered user of our services, you may manage some of your personal information and preferences through our website.

Contacting Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact the CCI Travel & Tours team and we will do our best to assist you.